🏷️ How to make the promo/access code box visible

If you’ve created discount codes, issued a voucher, or protected ticket types with an access code, a box can appear for ticket buyers to enter their code.

By default, the box will only appear when the ticket buyer clicks the "Got a code?" button. 

This prevents buyers without a code from getting distracted or abandoning their cart in an attempt to find one online.

This guide will show you how to change the default behavior so that the promo/access code box is always visible to your customers.

Setup

Step 1

Navigate to your event overview.

Step 2

Expand the "Advanced" menu in the sidebar and select "Checkout".

Step 3

Set the box to be always visible to your customers and save.