🚪 How to sell tickets at the door

Selling tickets at the door is an excellent way to capture last-minute attendees and boost overall attendance. However, by using Tixtree to manage these sales, you gain a major advantage: collecting valuable attendee data that would otherwise be lost with simple cash transactions. With Tixtree, every ticket sold at the door is tied to a registered attendee, helping you maintain a complete record of your audience, streamline entry, and even foster post-event engagement.

Prerequisites

Prepaid credits

To sell tickets at the door, you'll need to purchase a pack of our prepaid credits.

Once credits are purchased, they’ll be added to your account, and you can view the remaining balance in real time by clicking the relevant button in the top right corner of your Box Office overview.

Ticket Seller user

Tickets at the door can only be sold via a dedicated role called Ticket Seller that you can add to your team.

How to

Step 1

Purchase your pack of prepaid credits.

Step 2

Add at least one Ticket Seller role to your team.

Step 3

Log in as a Ticket Seller. You will be automatically redirected to the Kiosk, where all your on-sale events will be displayed.

Click the "Sell" button next to the event for which you wish to issue a ticket.

You will be redirected to your event page, where you can proceed through the checkout process, but the payment processor will be bypassed.

Step 4

Add the ticket types to the basket.

Step 5

Fill in the buyer's information (along with any custom question you previously added to the order form) to ensure a record is kept, and the QR code can be emailed to your customer for event access.

Step 6

Select the payment method, optionally add a note, finally place the order.

The order will be marked as completed, the QR code will be sent to the customer, and the order will include all the details of the offline transaction.