🧾 Orders
Orders management, reports, refunds.
↩️ How to refund an order
If you haven’t set up self-refund rules, it's likely because you prefer to handle refunds on a ca...
⬇️ How to export orders data
Exporting orders data is a crucial step in managing your event's financial health and gaining val...
➡️ How to transfer an order to a different occurrence
In event planning and ticket management, it's not uncommon for attendees to request a change in t...
🔍 How to find a Tixtree order in Stripe
Interacting with Stripe's dashboard to manage orders is not typically required, as our integratio...
🙋 How to ask questions to buyers and attendees
By default, Tixtree collects the buyer’s full name and email, which are mandatory for completing ...
🪪 How to update the buyer's name and email on an order
If a buyer has provided an incorrect email address during their purchase, or if they need to upda...
🧽 How to cancel an order
Cancelling an order in Tixtree is straightforward and can be done in a few simple steps. If you'...
✉️ How to resend the confirmation email to the buyer
If a buyer hasn't received their confirmation email or needs it resent for any reason, you can qu...
🎟️ How to issue complimentary tickets
Offering complimentary tickets is a fantastic way to reward loyal customers, build partnerships, ...
↩️ How to enable self-refunds in the self-service area
After placing an order, customers can easily manage it through their self-service area. If you h...
📣 How to track promoter sales
This feature is part of the initial phase of implementation. While it provides basic functionalit...