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🧾 Orders

Orders management, reports, refunds.

↩️ How to refund an order

If you haven’t set up self-refund rules, it's likely because you prefer to handle refunds on a ca...

⬇️ How to export orders data

Exporting orders data is a crucial step in managing your event's financial health and gaining val...

➡️ How to transfer an order to a different occurrence

In event planning and ticket management, it's not uncommon for attendees to request a change in t...

🔍 How to find a Tixtree order in Stripe

Interacting with Stripe's dashboard to manage orders is not typically required, as our integratio...

🙋 How to ask questions to buyers and attendees

By default, Tixtree collects the buyer’s full name and email, which are mandatory for completing ...

🪪 How to update the buyer's name and email on an order

If a buyer has provided an incorrect email address during their purchase, or if they need to upda...

🧽 How to cancel an order

Cancelling an order in Tixtree is straightforward and can be done in a few simple steps. If you'...

✉️ How to resend the confirmation email to the buyer

If a buyer hasn't received their confirmation email or needs it resent for any reason, you can qu...

🎟️ How to issue complimentary tickets

Offering complimentary tickets is a fantastic way to reward loyal customers, build partnerships, ...

↩️ How to enable self-refunds in the self-service area

After placing an order, customers can easily manage it through their self-service area. If you h...

📣 How to track promoter sales

This feature is part of the initial phase of implementation. While it provides basic functionalit...