➡️ How to transfer an order to a different occurrence

In event planning and ticket management, it's not uncommon for attendees to request a change in their selected date or time slot. Whether it's due to a scheduling conflict or a sudden change in plans, customers often need flexibility when it comes to attending events. For example, an attendee may have purchased tickets for a concert, only to realise they have a prior engagement on the same day. Similarly, another attendee might prefer a less crowded time slot for a conference or festival due to personal comfort or travel constraints.

In this guide, we'll walk you through how to easily transfer an order to a different occurrence of your recurring event, ensuring a smooth experience for both you and your attendees.

Key considerations

An order must be transferred in full; partial transfers are not allowed.
All line items within the order, including discounts and donations, will be transferred together.
An order cannot be transferred if the new date or time slot lacks sufficient capacity for all ticket types and add-ons.
When an order is transferred, the original order along with all associated tickets are canceled.
When transferring an order, brand new tickets will be issued.
When an order is transferred, the financial data will be moved to the new occurrence as well.
Paid orders can be transferred as well as free orders.
When transferring an order, if an override is applied to any item prices it will be ignored.
Transferring an order is free of charge.

How to

Step 1

Find your order via its code or the buyer details (first name, last name, email)

Step 2

Click on "Manage".

Step 3

Open the "Action" menu and select "Transfer".

Step 4

Select the desired occurrence to transfer the order to, then click the “Transfer” button.

If you have a long list of upcoming dates or time slots, you can narrow them down by applying a date range filter.

Result

The order will be marked as "Transferred" and the new order will be linked to it.