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➡️ How to transfer an order to a different occurrence

In event planning and ticket management, it's not uncommon for attendees to request a change in their selected date or time slot. Whether it's due to a scheduling conflict or a sudden change in plans, customers often need flexibility when it comes to attending events. For example, an attendee may have purchased tickets for a concert, only to realize they have a prior engagement on the same day. Similarly, another attendee might prefer a less crowded time slot for a conference or festival due to personal comfort or travel constraints.

In this guide, we'll walk you through how to easily transfer an order to a different occurrence of your recurring event, ensuring a smooth experience for both you and your attendees.

Key considerations

  • An order must be transferred in full; partial transfers are not allowed.

  • All line items within the order, including discounts and donations, will be transferred together.

  • An order cannot be transferred if the new date or time slot lacks sufficient capacity for all ticket types and add-ons.

  • When an order is transferred, the original order along with all associated tickets are canceled.

  • When transferring an order, brand new tickets will be issued.
  • When an order is transferred, the financial data will be moved to the new occurrence as well.
  • Paid orders can be transferred as well as free orders.
  • When transferring an order, if an override is applied to any item prices it will be ignored. 
  • Transferring an order is free of charge.

How to

Step 1

Find your order via its code or the buyer details (first name, last name, email)

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Step 2

Click on "Manage".

Step 3

Open the "Action" menu and select "Transfer".

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Step 4

Select the desired occurrence to transfer the order to, then click the “Transfer” button.

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If you have a long list of upcoming dates or time slots, you can narrow them down by applying a date range filter.

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Result

The order will be marked as "Transferred" and the new order will be linked to it.

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