🙋 How to ask questions to buyers and attendees

By default, Tixtree collects the buyer’s full name and email, which are mandatory for completing a purchase and cannot be disabled. The full name helps verify the buyer’s identity if needed, while the email is essential for delivering their eTicket.

Additionally, you can ask attendees custom questions. However, we recommend focusing on the most important ones, as asking too many questions can increase the likelihood of cart abandonment.

How to

Choose a level

You can create questions at both the global level and the event level.

Global

Global-level questions are asked with every order across all of your events.

To create a global-level question, navigate to Settings > Events > Order Form

Event

Event-level question are asked only with a specific event.

To create one, navigate to your event, expand the "advanced" menu and click on "order form".

Add the question

Click the "add" button from the top right corner.

Question type

Select the question type.

Buyer

This question will be asked only once per order. It is suitable for information that applies to the entire purchase, such as mobile phone numbers and billing addresses of the buyer.

Attendee

This question will be asked for each ticket type (admission ticket) added to the basket. 

Add-on

This question will be asked for each add-on added to the basket. 

Question format

Select the question format between the six available formats.

Short text

It displays a text box to the order form.

Long text

It displays a text area to the order form.

Single choice

It displays a radio button group to the order form, allowing the buyer to select only one of the proposed options. You can add as many options as needed using the "Add Option" button.

Multiple choice

It displays a checkbox button group to the order form, allowing the buyer to select one or more of the proposed options. You can add as many options as needed using the "Add Option" button.

Dropdown

It displays a dropdown to the order form, allowing the buyer to select only one of the proposed options. You can add as many options as needed using the "Add Option" button. This type well suits a very long list of options.

Acceptance

It displays a checkbox to the order form with a clickable label that reveals the specified content in a pop-up.

Marketing consent

It displays a checkbox to the order form to request user consent for marketing communications.

If you've connected a marketing tool like Mailchimp or MailerLite, this setting determines whether the buyer's email will be added to your subscriber list.

Settings

Required

It requires the buyer to provide an answer in order to complete the order.