Recently Updated Pages
🍱 How to set the event max capacity
When planning an event, one of the most crucial factors to consider is its maximum capacity. The ...
👓 How to preview the event page
Previewing your event page is an essential step to ensure that what your customers see aligns wit...
🕝 How to create an event with multiple time slots
Time slots are a crucial feature designed to manage and optimise the scheduling of events. Essent...
🔁 How to create a recurring event
A recurring event is an event that takes place multiple times over a specific period, such as dai...
🌐 How to setup your public box office page
A box office page is a public page that lists all your upcoming and past events. Setup Step 1 ...
↪️ How to pass fees on to the buyer
By default, you are responsible for paying Tixtree’s service fees and processing fees charged by ...
🏷️ How can I get the discounted plan?
Our discounted plan is specifically designed for registered charities and certified B-Corporation...
🎟 Where are my tickets?
Once you completed your order, you should have received two emails: Order Confirmation EmailTh...
💳 How to get paid
At Tixtree, we have chosen to process payments through our two trusted partners: Stripe and PayPa...
🎟️ How to create a Pay What You Can ticket type
Introduction “Pay What You Can” (PWYC) tickets provide a flexible pricing option for attendees, ...
✉️ How can I contact the event organiser?
Contacting the event organiser via email is easy: head to the event page scroll to the bottom...
↩️ How can I get a refund?
For more information on obtaining a refund, please refer to the refund policy located at the bott...
🍱 How can I determine my event max capacity?
The maximum capacity of an event can be determined by several factors: 1. Venue Size: The physi...
💳 Why Tixtree uses Stripe and PayPal for processing payments?
To ensure the best possible service fee for our customers, we partner with established payment pr...
🖼️ How to resize the cover image
Once you upload your cover image, you can resize or crop it using the 8 handles provided. Dyna...
👛 What are pre-paid credits?
Pre-paid credits are the only way to save on Tixtree's service fees! Credits allow you to: is...
💰 When can I expect my payout?
At Tixtree, we have chosen to process payments through our two trusted partners: Stripe and PayPa...
🔧 How can I manage my order?
Managing your order is easy. You just need to log into your self service area. The self service...
🧾 How can I get the receipt of purchase?
Once you completed your order, you should have received an email with the order receipt. This em...