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💳 How to get paid
At Tixtree, we have chosen to process payments through our two trusted partners: Stripe and PayPa...
✉️ How can I contact the event organizer?
Contacting the event organizer via email is easy: head to the event page scroll to the bottom...
↩️ How can I get a refund?
For more information on obtaining a refund, please refer to the refund policy located at the bott...
🤔 Can I create an account with Tixtree?
Unfortunately, as a ticket buyer, you may not find our platform useful. Tixtree is a ticketing p...
💳 Why does Stripe require so much information?
In the world of online payments, ensuring security and trust is crucial. Stripe, a leading paymen...
🪪 Can you remove the consumption tax from my invoices?
Consumption taxes are a category of taxes levied on the purchase of goods and services. Unlike in...
💳 Why Tixtree uses Stripe and PayPal for processing payments?
To ensure the best possible service fee for our customers, we partner with established payment pr...
➡️ How to transfer an order to a different occurrence
In event planning and ticket management, it's not uncommon for attendees to request a change in t...
⬇️ How to export orders data
Exporting orders data is a crucial step in managing your event's financial health and gaining val...
📒 How to add taxes
You can add taxes in the global space and reuse them across any event’s tickets or add-ons. Tick...
💰 When can I expect my payout?
At Tixtree, we have chosen to process payments through our two trusted partners: Stripe and PayPa...
🕝 How to create an event with multiple time slots
Time slots are a crucial feature designed to manage and optimize the scheduling of events. Essent...
📅 How to create an event
Creating an event is quick and easy, requiring just a few simple steps. To begin, navigate to th...
🧽 How to cancel an order
Cancelling an order in Tixtree is straightforward and can be done in a few simple steps. If you'...
↩️ How to refund an order
If you haven’t set up self-refund rules, it's likely because you prefer to handle refunds on a ca...
🪪 How to update the buyer's name and email on an order
If a buyer has provided an incorrect email address during their purchase, or if they need to upda...
⬇️ How to export attendees data
With Tixtree, your customer data is entirely under your control. You can export it anytime withou...
🔍 How to find a Tixtree order in Stripe
Interacting with Stripe's dashboard to manage orders is not typically required, as our integratio...
🔁 How to create a recurring event
A recurring event is an event that takes place multiple times over a specific period, such as dai...
🍱 How can I determine my event max capacity?
The maximum capacity of an event can be determined by several factors: 1. Venue Size: The physi...